Evaluate satisfaction scores across key metrics (product quality, shipping, customer service)
Identify common themes in open-ended feedback
Correlate satisfaction levels with customer demographics/purchase history
Pinpoint pain points in the customer journey
Highlight opportunities to enhance customer experience
https://docs.google.com/spreadsheets/d/1MPem2xLKmGsulQbkZfC34fvMaD84I0bm/edit?usp=sharing&ouid=103514373128752667031&rtpof=true&sd=true