We are seeking a proactive and enthusiastic Customer Experience Associate to support us in improving client interactions, managing feedback, and ensuring a smooth customer journey. Responsibilities will include gathering client feedback, responding to general inquiries, and coordinating internally to ensure prompt resolutions.
The right candidate should be customer-obsessed, empathetic, and organized.
- Requirements:
• Basic understanding of customer service principles
• Familiarity with feedback tools or survey platforms (e.g., Google Forms, Typeform)
• Good English communication skills (written and verbal)
• Ability to follow up on client feedback and escalate issues as needed
• Detail-oriented, courteous, and committed to quality service
- To Apply:
Please send proposals and explain how you would collect and summarize customer feedback for a new product.
Mention any relevant experience or tools you’ve used for managing customer satisfaction.
Milestones
Project deliverable
- Sample Client Feedback Summary Report
(A one-page report summarizing feedback from fictional customers, including issues, suggestions, and action points.)
- Customer Satisfaction Survey Template
(Google Forms or Word format survey with 5–7 relevant questions on product/service experience.)
Required skills
Customer Service
Data Analysis
Data Entry
Excel
Time Management
Communications